Refund Policy

This Refund Policy explains how AIMetaCleaner handles refunds for one-time credit purchases, payment errors, duplicate charges, billing disputes, and related customer support requests. It applies in addition to our Terms of Service and Privacy Notice.

AIMetaCleaner currently presents pricing as one-time credit packs rather than monthly subscriptions. The checkout page may include additional purchase-specific terms. If checkout terms conflict with this Refund Policy, the checkout terms control for that purchase unless prohibited by law.

AIMetaCleaner may sell credit packs such as Starter Credits, Creator Credits, or Studio Credits. Credits may be used for metadata remover actions, video metadata remover workflows, clean exports, watermarking, crop, or other product usage shown in the product.

Credits are digital product access units. They are not cash, bank deposits, stored-value money, or legal currency. Credits cannot be exchanged for cash, transferred outside AIMetaCleaner, or refunded after substantial usage except where required by law or expressly approved by AIMetaCleaner.

A refund may be considered when a purchase was accidental, duplicated, charged incorrectly, affected by a confirmed technical failure, or made shortly before the customer reasonably determined the product could not be used for the intended metadata remover workflow.

To be eligible, the request should be submitted promptly, the account should not have materially consumed the purchased credits, and the account should not show fraud, abuse, resale, policy violations, or excessive automated usage. We may ask for order details, account email, screenshots, browser information, error messages, and a short explanation of the issue.

Refunds are generally not available for consumed credits, partially used credit packs, expired promotional credits, account inactivity, buyer's remorse after meaningful usage, unsupported use cases that were not promised, violation of the Terms of Service, abusive behavior, fraud, chargeback abuse, custom services, enterprise agreements, third-party fees, taxes, or payment processor charges that cannot be recovered.

AIMetaCleaner is a metadata remover and file processing utility. A refund is not guaranteed simply because a cleaned file does not produce a desired platform result, ad account outcome, campaign performance result, legal outcome, or anonymity guarantee.

If a technical issue prevents you from using purchased credits, contact support before requesting a chargeback. We may offer troubleshooting, credit restoration, replacement credits, a partial refund, or a full refund depending on the issue and account usage.

Some file processing depends on browser capability, device performance, file size, file format, third-party libraries, and platform restrictions. We may not refund purchases when the limitation was clearly disclosed, when a free test path was available, or when the credits were used for successful exports.

To request a refund, email billing support with the account email, purchase date, payment amount, credit pack name, transaction or invoice identifier, and reason for the request. If the issue is technical, include the file type, browser, device, error message, and a short description of what happened.

We aim to review refund requests within a reasonable support window. Approval is not automatic. We may approve, deny, partially approve, restore credits, or ask for more information before making a decision.

Approved refunds are usually returned to the original payment method. Processing time depends on the payment processor, card network, bank, and region. AIMetaCleaner cannot guarantee the exact date when a refund will appear on a statement after it has been submitted.

If a refund is approved, associated credits may be removed from the account. If the credit balance is already below the refunded amount because credits were consumed, AIMetaCleaner may deny the refund or issue a partial refund where appropriate.

If you believe a charge is incorrect, contact us before filing a chargeback. Chargebacks may cause payment processor fees, account restrictions, suspension of credit usage, or additional verification while the dispute is reviewed.

Fraudulent disputes, repeated chargebacks, or abuse of the refund process may result in denial of future refunds, account suspension, or termination under the Terms of Service.

We may update this Refund Policy as AIMetaCleaner evolves. Changes apply prospectively unless required by law or unless a checkout-specific term states otherwise. The date shown on this page indicates the latest update.

Users should review the Refund Policy before purchasing credits, especially when buying a larger pack for team workflows, agency handoffs, or frequent video metadata remover usage.

Billing: billing@aimetacleaner.com
Support: support@aimetacleaner.com

These contact addresses are product placeholders and should be replaced with company-controlled mailboxes before public launch.